Terms & Conditions
- Last Updated: 2020-06-30
The purchase of any travel services offered by Great Tibet Tour (hereinafter 'GTT') constitutes a contractual arrangement between you and GTT, and represents your acceptance of GTT's Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking. You are advised to check on this page or to request the latest version of the Terms & Conditions on your tour contract from our travel consultant.
Deposit: deposit payment is required by GTT to reserve space for you, with some limited exceptions as noted below. GTT accepts Wire Transfer/ PayPal. Your booking is not confirmed until the deposit is received by GTT. Your reservation will be automatically canceled if a deposit is not received by GTT by the deposit due date. GTT is not responsible for canceled land and/or air reservations in the event deposit is not received by the due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions. Please review and verify your tour contact your tour consultant email you after we received your deposit payment. Inform us immediately if your contract appears to be incorrect or incomplete, as it may not be possible to make changes later. GTT cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the contract. In the case of billing errors, GTT reserves the right to re-invoice you with correct pricing.
Balance: balance payment is due 7 days prior to the commencement of services, or CASH upon your first arrival in Lhasa. If the balance is not received by the due date, your reservation will be canceled and your full deposit, including travel and any air /train payments, will be retained by GTT.
Full Payment: payment in full is required at time of booking for reservations made within the final payment date of your vacation (in most cases, within 20 days of departure).
Exchange Rate: in case of any appreciable variation in the CNY/Dollar/Euro exchange rate, GTT reserves the right to adjust its rates;
Transfer Fee: all money transfer fee charged by the bank for payment shall be at traveler’s own expense;
AIR & TRAIN PURCHASE
GTT provides China domestic flight & train booking service. Full air & train payment fee is required and will be included in the quote, at the time of booking. Once booked, any change or cancellation fee will be charged additionally by GTT. Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior/during/after the tour. Cancellation penalties will be quoted at time of cancellation.
DOCS NEEDED FOR TIBET ENTRY PERMIT
Travellers must provide GTT with authentic documents and information required to allow GTT to apply for Tibet Entry Permit at a due date which will be specified by your tour consultant. Any damage caused by the false or inaccurate information tourists provided will be at travellers’ own expense. eg. hiding occupations such as diplomats, government officers, or journalists, etc. who are not allowed to travel Tibet through a travel agency.
Please note that any request for refunds is subject to these Terms & Conditions;
If we failed to obtain the necessary Tibet permits for you, we will give you a full refund, minus only the transfer fee charged by the bank;
If you have paid your deposit but then cancel the tour, we will refund you the money according to the cancellation policy;
No refund will be made for unused services once the tour starts;
Furthermore, if you want to rebook a new program instead, you will pay the necessary surcharge of the new program.
All cancellations and refund requests must be sent to us in writing. If cancellation occurs after your confirmation to book the tour, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges. The effective date of notification regarding cancellation will begin when the notification is received at our premises in writing (email).
Cancellation charges are as follows:
|45 Days Prior Tour Starts||15% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days|
|16 To 44 Days Prior Tour Starts||30% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days|
|7 To 15 Days Prior Tour Starts||40% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days|
|Less Than 7 Days prior Tour Starts||50% of the total trip cost will be charged as a service fee, excludes the loss caused by refunding of air/train tickets. Refund you the rest of the deposit within 30 days|
|Fail To Show Up At Your Scheduled Arrival Date Without Prior Notice||100% of total trip cost|
In addition, there's NO cancellation fee even if we get your cancellation notice 30 days before the departure time on condition that we keep your partial payment(usually we charge 30% as deposit) to use in the cost of your future booking with GreatTibetTour.com for your China Tibet Tour in 18 months.
Modification Before Tour Starts:
Private Tour: a free modification is acceptable so long the permit process hasn’t started, or train/flight hasn’t booked which is about 30 days prior tour starts; for the second modification, 5% of additional service fee will be charged based on the new cost of the modified tour; the rest can be done in the same manner. GTT reserves the right to offer a re-quotation every time when the content of the tour contract is altered.
Group Tour: no free modification available since it involves others. Travelers must pay the necessary penalty, which will be based on the lost for modifying the already planned group tour.
MODIFICATION AFTER TRIP STARTS
*If a change to the confirmed itinerary or service standard is caused by uncontrollable force, such as weather, unforeseen circumstances, political upheavals, etc., neither party shall be held responsible, and any extra cost thus caused shall be covered by the tourist himself.
*If a change to the confirmed itinerary or service standard is caused by an air or rail Transportation Company, or other factors that are beyond the control of GTT, we shall not be held responsible for the losses thus caused.
*If a tourist has to leave his planned tour because of the accident, injury, serious illness, or any personal reasons, no refund of the unused tour fare shall be made to the tourist.
The hotels listed on your tour contract are intended to be used; however, hotels are not guaranteed. GTT reserves the right to substitute other hotels than those listed. If a change becomes necessary for any reason, the hotel substituted will be of equivalent or higher quality. No refunds are provided for hotel changes.
Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations.
Air carrier restrictions may vary. Size and weight limitations for carry-on and checked baggage vary from airline to airline.
After booking, up-to-date information on carrier-specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag can be found on the airlines’ website.
Please read this information carefully as GTT is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by GTT for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation.
While Gratuities for guide and driver is NOT mandatory, it is expected. Based on their service, you can tip them on the last day of your tour in Tibet. Usually CNY50/day for the guide; CNY50/day for the driver from the group.
Photographs or pictures appearing on GTT should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to the itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, monasteries, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. GTT cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.
Please be aware that during your participation in vacations operated by GTT, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. GTT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While GTT will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold GTT harmless regarding any provision of medical care or the adequacy of any care rendered. GTT is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold GTT harmless for such.
OPTIONAL EXCURSIONS & ACTIVITIES
Optional activities and excursions available for booking are provided by local operators outside Tibet or other third parties that are entirely independent of GTT and do not form any part of the product or services sold to you by GTT or of these Terms & Conditions, even where GTT suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. GTT has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.
Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by GTT or that any such advice or assistance is given on behalf of GTT. Vacation participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.
Tibet Tianma Tourist Company Lhasa Branch co.Ltd, located at No.674, Group 3, Lalu Community, Xuexin Village Street, Chengguan District, Lhasa, Tibet, China, is a local travel agency licensed to market and distribute travel products under the GTT brand name, and arrange for the vacation services offered on this website, including transportation, sightseeing, and accommodations.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of GTT, depending on the circumstance, GTT will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by GTT to vacation participants.
GTT reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever GTT deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither GTT nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services.
Tibet Tianma Tourist Company Lhasa Branch co.Ltd, (doing business as GTT), has been granted License No. L-XZ00031 by the Tibet Tourism Bureau, which authorizes those who register as participants in our programs to visit Tibet legally. Our itineraries provide a full-time schedule of people-to-people educational exchange activities designed to result in meaningful interactions between our travelers and individuals in Tibet. Tibet law requires that all participants in our programs adhere to this full-time schedule of people-to-people activities.
GOVERNING LAW SUBMISSION TO JURISDICTION
This contract is governed by the laws of the People's Republic of China. All disputes related to this contract should be solved via discussion first between traveler and GTT. If the problem cannot be solved, either party can lodge a complaint to the People's Court of Lhasa.
GTT strongly advise travelers to purchase your own health, accident, baggage and trip insurances back home before your tour starts since for foreigners to claim payment from China’s insurance company would be a long and complicated process.
GTT covers only Travel Agency Liability insurance in general. If you have any special request, please inform our travel consultant.
As it is difficult and sometimes impossible to properly investigate a complaint if GTT is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by GTT.
Any complaint or claim involving the vacation services offered on this web site, involving the negligence of any suppliers, sub-contractors outside Tibet, or agents in relation to any service provided to the vacation participant, must be notified to GTT while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.
Email response within 0.5~24 hours.