Feedback from Customers

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Nationality: Britain

I would highly recommend Great Tibet Tour to anyone and everyone. As I began searching for reliable, trustworthy tour companies, I came across GTT. From my initial email to my final, I was corresponding with Amy who did an excellent job with my tour.

I travelled to Tibet from Chengdu by train in mid-January 2015 (Took me 44 hours) as I wanted my body to acclimatise to the altitude gradually. I still remember the day I was purchasing my train ticket; Amy was on the phone translating to the lady in the window. I wouldn't have done it without Amy's help.

My two-day train journey from Chengdu (Soft sleeper) was a surreal experience. I was glued to the window as the scenery was out of this world!! I would highly recommend doing this.

The itinerary was scheduled perfectly as we had clear blue skies and the sun was glaring over the beautiful mountain backdrop in Lhasa. I met my local Tibetan tour guide named Lobsang who was full of energy and knowledge.

I cannot stress enough how amazing Lobsang and of course Noorpur (The driver) had made the Tibetan experience for me. From immaculate spoken English to fun and laughter, he made the journey spectacular. Every day was an excitement!

So if you are looking for a reliable, trustworthy and exciting authentic journey to Tibet, I would look no further and get in touch with Great Tibet Tour!

Thank you GTT for making my trip an experience that I will never forget.

Sonia

Tour: Lhasa & Namtso Lake Group Tour - 5 Days

Nationality: Singapore

We have returned to Singapore. The tour was great, we like Lhasa and Namtso's sceneriy is beautiful. Your tour guide n driver are very good. We have given excellent feedback form to them.

As a Buddhist following Buddha's teaching for over 40 yrs now, I am glad that I have finally visited Lhasa n prayed at Jokhang Temple although I experienced high altitude sickness on first two days. My wife also a bit affected. Luckily the hotel doctor helped us overcome the sickness.

We like Tibet n the people. At first we thought this trip would probably be our introductory tour n should later follow by another longer detailed tour of whole Tibet but now we realize that with our age, we may not be able to visit Tibet again.

If our children ( usually very busy ) n their younger friends intend to visit Tibet, we will introduce them to you. We dare not introduce Tibet Tour to our older friends due to the sickness in this trip.

Wishing you success and happiness.

Best regards,

Ken Ng and Soo Hoon

Tour: Lhasa Shigatse Mt.Everest Namtso Tour - 10 Days

Nationality: Hong Kong

Good morning.  I've already returned to HK on last Sunday evening.  It's a great trip indeed.  Everything is arranged and looked after perfectly well.  The itinerary is good.  Both the tour guide and the driver are very nice and helpful too.  I really had a great time.

I will definitely recommend your company to my friends who intend to visit Tibet in future.  And when I come back to Tibet again, I will need the service of your company again too.  Thank you so much for the advice and help you have given me for this trip.  

Brian

Tour: Tsurphu to Yangpachen Trekking Tour - 9 Days

Nationality: Australia & Finland

From my side I would say:

Pros +

*Customer service for the trip was great

*Guide and driver were excellent, friendly, helpful and flexible

*Yak guide and his family friendly and helful

*Hotel was very nice and staff there helpful

*Places we visited interesting

Cons -

*Itinerary planning: Driving from the nunnery to Nhamto lake and back to Lhasa is not possible in half a day, especially due to the very slow speed limits they have on the main highway. The change we made was necessary in order to see Nhamso in day light and not spend the whole night in the car - it was good that we ended up finishing the hike quicker.

*Camping: the tents and sleeping bags provided by the tour company are not warm enough for the temperatures over night in April. Temperatures at over 4600m were well below freezing and in most places  there is plenty of wind (the tent fly sheet was open from the bottom so the cold wind got in). I luckily had two extra sleeping bags so could stay warm but just with 1 sleeping bag it would have been a sleepless night.

I think those are the main things from me. Thanks very much for your help with everything.

I will email you separately later about bringing a larger tour group to Tibet.

Regards,

Riitta

Tour: Disabled Friendly Everest Base Camp Tour - 10 Days

Nationality: UK

We were very pleased with the arrangements that you made for us.

Mengbo was an excellent guide. He quickly assessed what we were interested in, was always helpful, and not intrusive at all. So we were very happy with him. We decided not to stay at Rombuk, as we were concerned about the altitude, and Mengbo helpfully made alternative accommodation arrangements for us in Tingri. He also introduced us to authentic Tibetan food which we really enjoyed.

Equally our driver, Pinto, was very competent and safe. He was gracious and friendly. Full marks to him as well.

Our only complaint was with the ShangriLa hotel in Lhasa, which was not up to the standard that we would have expected.....The food was poor and the leisure facilities dirty.  But that was our own booking and no fault of yours!

The train was very good and we had the full compartment to ourselves; many thanks for sorting that for us.

Overall we really enjoyed our time in Tibet and we would be happy to recommend your service to others.

My only adverse comment is your payment system. You would be much better to accept major credit cards for Western guests. That would make payment much simpler.

Many thanks for all your help,

Bill

Tour: Lhasa Gyantse Shigatse Everest Namtso Group Tour - 9 Days

Nationality: Vietnam

I was just back to my hometown last night at 12pm, today still have to go to work so im quite tired :) But the tour is good except for the cancellation of EBC trip that we could not do nothing :) Everything was fine, I have no complains since Tashi, the driver was really thoughtful and take care of us so much. Tibet is awesome :) Also tks for your support and care,

Hope to join your tour again since I still want to go EBC ^^

At last, tks a lot and see u again :)

Tour: Lhasa Shigatse Mt.Everest Namtso Tour - 10 Days

Nationality: Thailand

Tour guide: You guide is very good service , knowledge , English .

Driver: For Driver , He is very good too, Just yours car is slightly old . The day came back from Everest , We got a bit problem , because of the snow ,but your driver and guide can manage .

Hotel : Lhasa , Gang-Gyan hotel is average . For me give them 3.5 star .  The last day heater not work well but not so bad .Shigatse : The Hotel is better than Lasha .  Shega , EBC , I accept . But maybe you should recommend your client to rent sleeping bag for tent at EBC .I am not standard for cold weather, but for tropical guy liked me , you should recommend the sleeping bag .

Conclusion : Tibet tour is very impressive tour for me and my family . Thank you a lot. I hope the people who effect from earthquake will be recovery soon .

Thank a lot for your help again. I miss Lake Namtso . May be next time in Tibet .

Tour: Lhasa & Yamdrotso Lake Group Tour - 5 Days

Nationality: France

We are back to Shanghai now. Tibet was great and Tibetans are nice. Your driver was very nice and his driving was super nice too.. better than in China! Car was clean as well. I think we definitely could have seen more things and do more visits..  Wish to visit Tibet again next time !

Marion

Tour: Lhasa Urban & Suburb Tour - 4 Days

Nationality: England

As regards the Tibet tour I would rate it a 5* or 5A experience.

The hotel you selected was excellent. Superb location. Lovely, homely property and very kind/helpful staff. We were right in the centre of Lhasa. Wonderful. Penny the owner was delightful.

Hashema the guide and Nema the driver were also excellent. They were efficient and reliable and always very helpful. Lhasa has been a real highlight of my world tour. Potala Palace is far better than I could have imagined it could be and the scenery generally very uplifting and beautiful.

The people I met were very friendly and I spent a wonderful evening in a local cafe talking with the owner and his family.

As always you are very efficient and thorough. Your planning on my behalf has been superb. When I have time I will review this trip on trip advisor and mention you personally. I have already recommended you to all my friends.

PS I am sorry I am leaving china without having met you. I havd been organising this tour and discussing my plans with you for months. You have been brilliant. Patient courteous and always helpful. You took a lot of stress away from me and made the whole process very easy. If I return to Tibet or china - I have every reason to - I will contact you again.

Do you have a picture of yourself in your office that you could send me? so that I can put a face to a name?And what is your Chinese name?

Thank you for all you gave done

Frazer

Tour: Lhasa Nyingtri Tsetang Tour - 9 Days

Nationality: Vietnam

I am writing this email to express my deep gratitude to Ms. Julie Zhu, whose kind help and hard work has granted my trip possible and unforgettable.

Firstly, I must admit that I contacted more than 5 travel companies in Tibet, although they replied, none of them captured the most important point of my trip: the wedding photography services. Ms. Julie Zhu not only understood but also quickly contacted the relevant photography agencies and gave me a detailed quotation in a very short period. I was really amazed by her effectiveness in handling customers’wants and needs.

Secondly, she always presented herself as an extremely smart, fast and reliable person. I gradually felt like communicating with a long-lost friend who understood me so well, and was able to accommodate my needs in great detail. Not only answered my questions promptly, but she was also able to give her personal opinion which turned out very true. For example, I planned to have the Namtso lake trip and Yamdrok lake trip consecutively, and was advised by Julie that It would be an exhausting journey to and back from Namtso lake and that I needed 1 day to rest. Thanks to her advice, I shifted back my schedule and it helped a lot. In fact, I overestimated my physical strength, 1 day's of rest is not enough for me.

Lastly, Julie took a bus to Chengdu airport to hand over my Tibet permit in person, which touched me and my husband deeply. It was very kind and thoughtful of her to give us a small gift with our photos attached. My husband and I both were happy to see her and know her and certainly wish to have her as our personal tour adviser should we visit Chengdu or Tibet again.:)

Again, thank you very much Julie :)

Summer & husband.

Tour: Lhasa Nyingtri Tsetang Tour - 9 Days

Nationality: Germany

It was a very nice trip. Your country is so beautiful. The guide and the driver were a good team. We had a lot of fun with them.

The only thing, which wasn´t really good, was traveling by train. It was very filthy and cramped. The next I would fly instead of train traveling. After one day, the toilets were so filthy, that you can´t use it any longer.

But nevertheless Tibet is such a nice country with nice people. The tour was such a nice experience.

If we going to travel to Tibet again, we would book the trip with your company. and we would also book jayman!

Let me say thank you for planing the tour and your great support.

Jochen

Tour: Lhasa Gyantse Shigatse Group Tour - 6 Days

Nationality: Vietnam

I arrived home safely the other night, thank you. The tour was fantastic for me, however it could be perfect if you could arrange the time to visit the Potala Palace a bit earlier. According to the program on day 3 of the tour, we visited Potala. The time allocated for us to come inside and visit the Potala was 12.20pm. We understood that due to the security and safety reason each tour group is allocated with a specific time to start Potala tour. However, we saw many other groups could come in early and thus we wonder if you (the travel agent) could arrange the better time so that we could save time.

In short, I'm happy that I was there and satisfied with the tour.

Thanks,

Khanh  

Tour: Lhasa Gyantse Shigatse Everest Namtso Group Tour - 9 Days

Nationality: Hong Kong, China

We truly had an enjoyable stay in Tibet, due in large part to your assistance and pleasant working relationships.

曲扎Qu Zha was our tour guide to Tibet (along with the driver Wang Jiu), he did an excellent job taking care of our needs and was an excellent tour guide. Qu Zha & Wang Jiu was very caring, hospitable & funny. Should any of these outstanding people journey one day to Hong Kong, we would be honored to reciprocate and be their guides for a day.  Please pass along our appreciation to them.

Finally, a special thank you to you for your assistance in setting our trips up before we arrived.  Everyone, was just so very nice and professional.

Cheers, Mei

Tour: Lhasa & Yamdrotso Lake Group Tour - 5 Days

Nationality: Brazil

Sorry for late reply as we've only arrived in Brazil a few weeks ago.

The trip was good; everything went on smoothly and as planned. The comments were made in the questionnaire given by the tour guide in the last day. Once again, thanks for your assistance all the way.

Marcus and Gabriel

Tour: Lhasa City Essential Group Tour - 4 Days

Nationality: Slovenia

I was going to write you, beause the whole organization of the trip was honestly really just perfect!

all the information before I get to Tibet; arranging my Tibet permit; the whole communication with you, your approach; the service from your agency during my stay in Lhasa; our guide - I m so sorry I do not remember his name - but he was really really good; my hotel was very nice; vehicle and driver in Lhasa - absolutely OK; I appreciate it all very much!

I mean, I m really so happy about my trip to Lhasa. It is an amazing place and even though I saw Tibet outside Lhasa just from the train it seems its such a beautiful country. Thank you very much for making my trip to this beautiful country much much nicer. I will hopefully come back again.

Thanks a lot!

Wish you all the best.

Best regards to Lhasa. Jana

Tour: Lhasa Gyantse Shigatse Mt.Everest Tour - 8 Days

Nationality: America & Italy

Yes we have arrived. Landed yesterday in Cape Town and today went back to the "groove" at work.

I would like to thank you for your outstanding work and let you know how important your help and support has been to us in shaping the itinerary and terms of the trip of our lives.It is really rare to find such a high level of customer service. I would like to compliment you also on behalf of my boyfriend as we had an amazing time in Tibet. You have taken the time to assist us from the very beginning and went the extra mile in suggesting ideas for itinerary, providing tips on where to stay and what to do. You have also assisted us with all our crazy queires, worries and doubts about visa issuance and time frames on how to get it. The ability to handle that was also outstanding.We were also very impressed with the excellent level of your English and with all explanation and insights provided.

Once in Tibet the friendliness and competence of the tour guide you have selected for us was impressive as he had a deep knowledge of Tibetan culture, customes and history. It was a great adventure travelling with him!

Thank you Amy from the deep of our hearts and please forward this to your boss as she/he should be proud of having an employee like you working for the company!

Keep up with the good work!

Agnese Roda  

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Nationality: India

Tour: Lhasa Gyantse Shigatse Namtso Tour - 7 Days

Nationality: Vietnam, 12Pax

We all came back to Vietnam safely yesterday.

The day before yesterday, when we went to Lhasa airport to fly back to Chongquing, my friend also could not breathe at the airport and the officers, doctors there had to call the Ambulance. However, lucky us that after 1 hour, she could go to the plane by the help of a wheelchair after signing an ensured document.

Thank you much for the support from your side. Related to the unexpected accident of high attitude problem, I am very impressive of how well your guide, Lobsang, handled the problem although this is the first time he was facing.

Some of my opinions for this problem:

*The oxygen device in the van does not provide enough oxy. Its capacity is  only for 15 minutes, not enough to go down to any hospitals on the way.

*It should be better if you can recommend travelers to take some medicines before coming to Lhasa to reduce the effect of the high attitude.

*The addresses of the hospitals during the journey should be known to avoid the situation of finding the way as we had to do.

*For the travelers from Asian countries, usually their health is not as good as Western people’s health. It should be nice if you ask the travelers about their health (e.g. low blood pressure, heart disease,…) and give them some advices early.

Finally, thank you all: your colleages, the police in Gyantse, doctors in Lhasa hospital, and in the Lhasa airport. We appreciate them so much to help us in this emergency case.

Kind regards

Karoline