Feedback from Customers

Tour: Lhasa Gyantse Shigatse Group Tour - 6 Days

Traveller Info: America, 1Pax

I want to thank you for all the effort that you and your company provided in making my trip to Tibet a very memorable experience.  I also want to personally thank your company for assigning J-Man as my guide.  J-Man has remarkable knowledge that he shared with us about Tibet on the trip.  In each temple he related all of the personal relevance of each artifact and its importance to the group.  He made the visits to each monastery very interesting and also shared many positive facts about Tibet life that you generally don’t find in history books.

The restaurants that J-Man selected for us had very good traditional Tibetan food and the hotel that we used was also very comfortable.  Even though the drive to the glacier was a good distance from Lhasa it seemed short with J-Man sharing his personal insight of the country along the way.  

Finally from a personal note, I had a very difficult time adjusting to the altitude during the first two days.  My situation was so bad I seriously thought about canceling the trip because my altitude medicine was not working.  I told J-Man that I felt bad and asked him if he could write in Tibetan, a note,  to check my blood pressure and heart rate and I would take the information to a clinic near my hotel.  J-Man went above and beyond what anyone could have expected, he went to the clinic with me, relayed the information that I had told him to the doctor, the doctor gave me the medicine that cured my altitude problems.  If it had not been for J-Man's, dedication to his client, I would have missed out on one of the most memorable experiences of my life.    

Again I want to take your company for their outstanding trip coordinating.

Roland Depriest Donehue Jr

Tour: Lhasa Shigatse Mt.Everest Namtso Tour - 10 Days

Nationality: Singapore, 7Pax

We are very happy and enjoyed for our trip. Jman and driver very professional. Thank you for your arrangement.

THAM SIANG KYN

Nationality: Germany, 4Pax

Tour: Shanghai & Suzhou Tour -4 Days

We are already back in Beijing.

Unfortunately the weather was not perfect and it has very often been raining.

We was very satisfied with our guide Melod. She was every time on our side and support us very well. With Stephen (last day) we all was not satisfied. Sometimes we searching him and he running with us through downtown. His support was poor.

In general we sitting too much time in the car to go to Hangzhou and Suzhou/ZhouZhuang.

For this trip I make the proposal to stay 2 nights in Shanghai, 1 night in Hangzhou and 1 night in Suzhou.

I’m every time very satisfied with your engagement. I really like to go to dinner with you but the distance to Chengdu is a little bit far. May be I make a trip for some days. If you have some suggestions let me know.

Klaus

Tour: Lhasa Shigatse Everest Base Camp Sakya Tour - 7 Days

Nationality: Netherland, 2Pax

I have filled out and handed over an evaluation form to the guide.

In general I can say we were very satisfied with the trip. The driver and guide are very nice and professional.

Also the suggestion made by me would be that advise upfront in regards to festivals and clothing advise would be good to know.

All and all we had a great time.

Marc Ruis

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Nationality: Poland & Italy, 2Pax  

We had the most amazing time in Tibet and we hope to come back for more!! Thank you so much for organizing everything so well! We are very easy travelers so this trip was luxury for us! Haha We have the last day in Chengdu today and tomorrow going back home! I will email you a detailed feedback in a couple of days and will email as well a great group photo with the Mt Everest in the background! our tour guide and the whole group were fantastic. We become friends with everyone in the group:) For now few pictures from my iPhone but will email better ones from home!(they are on the camera)

Tour: Lhasa Gyantse Shigatse Namtso Tour - 7 Days

Nationality: Thailand, 3Pax  

The guide and driver were very good. Both had a very high service attitude, were very helpful and flexible.

The schedule of the trip was excellent. The selection of the attractions was outstanding. The balance between sightseeings and driving time was very good. Staying overnight close to the attraction was a good choice, therefore we were more relaxed.

And you were wonderful to work with. Patiently answered my many questions promptly, made adjustment & suggestions to make our trip wonderful and checked upon us while on the tour which was very sweet and thoughtful. You are an asset, I will gladly recommend you to my friends.

Cheers,

Kongrasavej

Tour: Lhasa Urban & Suburb Tour - 4 Days

Nationality: Australian, 3Pax

Tthank you for all of your help arranging out truly memorable trip to Tibet.

We loved our guide and driver and both were very professional and passionate. Hamesha in particular was very lovely and knowledgeable with very good English. We really enjoyed our time with her. She was always ready to amend the schedule based on our needs. I really recommend her.

The hotel was lovely. I would recommend the Shangri-la for Western visitors, as we all suffered with the altitude the first day so it was nice to be able to relax in such a nice place. We all agreed that this was a perfect choice.

Our overnight was at the Chengdu Airport hotel. This hotel was surprisingly nice and was in walking distance to the airport, so is a great option for people wanting an overnight like we did. They also gave me the permits when I was checking in - so that really impressed me as they were prepared. Thank you for making this all so easy. I would definitely recommend you and your company to any of my friends or clients travelling to Tibet.

Thanks again,

Michael

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Traveler Info: Germany, 1Pax  

I had had a safe trip back to Germany. The trip was great. I really enjoyed. Awesome in culture and landscape.

Our guide did an awesome job. Please let him know that I really appreciated his knowledge and attitude.

The group was very nice. But 8 persons is the very max. I honestly expected a Smaller group fix with 4 to max 6 persons. Furthermore I wasn’t very happy with the airport shuttle service. On Friday only 3 person left Lhasa to the airport. Because our flights left early we couldn’t take the 9 am shuttle For some reason It wasn’t possible to reschedule the shuttle and we had to go with a taxi.

Martin

Tour: Lhasa Gyantse Shigatse Mt.Everest Tour - 8 Days

Traveller Info: Malaysia, 16Pax

你好, 邱

我是Miss Chong来自马来西亚。刚刚参加贵公司主办的成都西宁西藏11日团。30/5/16 -10/6/16. 在此要感谢贵公司细心提供的旅途, 让我们玩得尽兴, 平安归国。

我要谢谢您, Helen 及 Jayman的带队。Helen在短短的一天带我们游玩青海及日月峰, 她的讲解及照顾令我们非常满意; 还有另一位藏友导游, Jayman 令我们非常满意, 在此必须表扬他的服务。

1 非常守时

2 讲解专业,清晰。

3 在短期内能让顾客了解西藏的历史, 人文,宗教, 风俗习惯。他深入浅出的讲解, 让我们获益匪浅。幽默的风格让我们不会觉得沉闷, 的确令大家很开心。

4 对于身体不适的顾客, 常常给予关注与帮助, 令人感激。

5 非常有耐心, 从不对顾客有丝毫怠慢。

6 对工作抱着热忱的态度。

7 正能量强, 常常鼓励顾客不要畏惧高山反应, 因此大家没有什么身体不适。

8 常常关注顾客对饮食的喜好。

我们全部都非常满意Jayman的服务。在此感激您给我们一位非常棒的导游, 让我们西藏之旅留下非常美好的回忆。下次我们一定会向亲朋戚友推荐贵公司的服务。

Regards,

Chong

Arrived home safely. The last day out of Lhasa, there was in total 2 hours and 25 minutes flight delayed !! Luckily we still had some hours to catch the flight back to Bangkok.

The trip was great, Kyime and the driver were very flexible with us and they always smile, never show bad temper. That was really impressed. However I have a few comments.

*Pelkor monastery -- we already had entrace tickets but a monk did not allow us to get inside because we diid not pay for camera fee. We bought only one camera and the others kept their cameras in their backpacks but the monk still not allowed. That meant that only the one with paid camera could get inside the monastery and the other friends waited outside. I could get inside because I forgot to bring my backpack and no camera with me. The other friends were with backpacks and they all kept their cameras in their backpacks but the monk did not allow any way. They were not sure to leave cameras with the monk because their cameras were very expensive. Then we came here for what??? This was a big mistake. If Kyime told us in advance that the monk will not allow with backpacks and cameras, we would all leave cameras in the van and bought only one. Kyime would take tourists to this monastery very often and she should know the monk very well, But she failed to inform us in advance about the situation. We just missed the opportunity to see this beautiful monastery and the city view on top.

*On the way to EBC, we all already decided to stay at the Everest base camp when making a contract with you. But in a while, Kyime tried to persuade me to stay at a guest house instead. Telling us a worse situation with one group who stayed at the EBC and urged her to take them down fast in the early morning because of the cold weather. and she said the views at the guest house is much better than the EBC. and asked me to ask my friends to vote. We included the day at EBC because we want to feel the EBC but she asked me to vote. If I told my friends what she said, then my friends would be worried to stay at EBC. Fortunately I did not tell my friends and no vote because we already prepared for EBC. and the situation was all good and we had good experience at EBC.

Over all, we do like Kyime and the driver because they were very nice and patient, never show moody on their faces. We gave them a lot of tips. This is my feedback.

One day I may go to Kailash with my boyfriend. Will contact you again. Thank you for all your arrangements.

Best regards,

Ivy

Tour: Lhasa Gyantse Shigatse Namtso Tour - 7 Days

Traveller Info: Austria, 2Pax

Yes, home safely, thank you, but not for long as I have to fly to Australia tomorrow. Anyway, we had a wonderful time and Lakdon was a great and cheerful guide, the driver very good and careful even going through the big mudslides 

I would definitely recommend you as a travel agent to my friends. You were very helpful and accommodating when we wanted to change things a bit, thank you very much!!

Kind regards

Dominique

Tour: Lhasa & Ganden Monastery Group Tour - 5 Days

Traveller Info: Denmark & Sweden, 5Pax

The Tibet tour was great and the impression is indescribable. The guide was excellent, especially with his knowledge about the Buddhism. He was very kind and show us the best of Tibitan hospitality

However, our trips with the visits of the monasteries was solely based on the school of the " yellow " hats. it could be a idea during the planning phase to be advocated by you to see the different buddhistic school with the variety of the different buddhistic ideology.

George Michagin

Tour: Lhasa Gyantse Shigatse Everest Namtso Group Tour - 9 Days

Traveller Info: UK, 2Pax

Dear Great Tibet Tour

Thanks for a great trip.

I would particularly like to thank Apple for her first class customer service. She was there every step of the way and worked day and night to answer my questions.

Apple is amazing make her CEO

Marty

Tour: Lhasa Shigatse Mt.Everest Namtso Tour - 10 Days

Traveller Info: Austria, 3Pax

Thank you for organizing such a marvelous tour through Tibet for us. Please make sure to pass our regards to our excellent guide, who gave us a true insight into Tibetan culture.

I assure you that should the opportunity arise I will without hesitation recommend your travel agency.

All the best,

Philipp Buschmann

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Traveller Info: Germany, 1Pax

Hallo Great Tibet Tour,

Schneller Service, alles perfekt organisiert und die einzige Agentur, die mir auch kurzfristig noch Tickets für den Peking-Lhasa Zug besorgen konnte. Keinerlei unerwartete Zusatzkosten und auch die Hotels haben meine Erwartungen übertroffen.

Ms Apple Wong, sie ist die Beste

Felix K.

Tour: Lhasa Namtso Tsetang Tour - 9 Days

Traveler Info: Singapore, 2Pax

Our feedback is provided below, thanks.

1. Booking and communication for the tour was very professionally executed (by Amy). Communication was efficient and clear, and we appreciate that we were kept well informed at every possible stage of the trip (i.e. even in Chengdu and Tibet)

2. Tour in Chengdu from 7 to 10 September

a. Both the driver and tour guide (Winnie) are pleasant and very helpful. Services provided have been excellent.

b. Winnie is very knowledgeable and pleasant. She went that extra mile to get us tickets for Chinese Opera show and took us back to the hotel after the show.

c. Hotel room is clean and location is conveniently located.

3. Tour in Tibet from 12 to 20 September

a. Our tour guide was given an itinerary that was a little bit different from our contract. There was also a change in the order of places to visit. This caused some confusion; our guide’s name is Choedak, different from one that was told to us.  We think there should be a better coordination between the agency in Lhasa and Chengdu.

b. The driver was good and he kept his vehicle clean. He is a safe driver.

c. Our tour guide has reasonably good knowledge of Tibet culture and traditions, generally helpful and showed concerns about our mild attack of altitude sickness which we appreciate.

Thank you!

Peng Sim and Yeoh

Tour: Lhasa to Everest Base Camp Group Tour - 8 Days

Traveller Info: France, 1Pax

It was a really interesting experience. Felt I gained insight of Tibetan culture. Really appreciated both tour guide and bus driver’s attention to my needs. Thoroughly enjoyed the week.

And thanks so much for your help over the cancellation and delay of the Kathmandu flight, and being on the other side of the phone to guide me through the whole time at odd hours. Really appreciate this.

I ll definitely recommend you to my friends if they ever plan to come to Tibet.

Perpigna

Tour: Lhasa Gyantse Shigatse Everest Namtso Group Tour - 9 Days

Traveler Info: USA & Germany, 2Pax

Hello Amy,

I am sorry that it took me so long to give you a feedback.  I was pretty busy the recent days /weeks and hope you can understand that.  Let´s come to the feedback.

Tour guide: The tour guide (Ms. Qimei) was excellent! Her English speaking ability was very good. Additionally, she was welcoming, friendly and could score with profound knowledge about culture, history and environment.

Driver: The driver was all the time friendly and drove according to the rules. We all felt very safe during the trip.

Hotels: The hotels were also well chosen. The breakfast matched the western standard.

Vehicle: The vehicle was overall very comfortable.

Additional comment: Overall, I was very happy with the tour. The only thing, I would have wished for is to have had a detailed itinerary beforehand. Sometimes I was not sure, how exactly the next day was planned. I thought that the rough itinerary I received in the beginning could have been described more in detail.

Best regards,

Niveth Sureshkumar